FAQ

I ordered something but would like to change the order
You must contact us within 24 hours of purchase to change the item. Please kindly send an email to orders@fashionmoodstore.com with your order number and your contact details.

 

Why hasn't my order arrived yet?
While the vast majority of items do arrive on time, there are occasional postage delays. If your item hasn't arrived within our estimated delivery time, please contact us.

 

My order arrived but the products were damaged
If this happens, we are truly sorry. Please email us at support@fashionmoodstore.com with your order number and your contact details.

 

Do you ship internationally?
Yes! We proudly ship to all countries.

 

When will I receive my item(s)?
Depending on the country you live in, the order will usually take 2-3 weeks to arrive. After we shipped your order, you'll receive an email with the tracking code and expected delivery timeframe.

 

How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

 

Why are your prices so low?
We are able to keep our prices low because all of our products and services are available exclusively over the Internet. We give you the same quality products without the hassle of a large price tag.

 

How can I pay?
You can use your credit card or Paypal. Your payment is always secured.

 

How do I get a refund?
If your product is eligible for a refund contact us or email us at support@fashionmoodstore.com with your contact details and order number and we'll verify if your order is eligible for a refund.

If the product is eligible for a refund, our policy on that product lasts 14 days. If 14 days have gone by since your product arrived, unfortunately we can’t offer you a refund or exchange. 

We are not able to refund orders for items that are still in transit. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

How long will it take to receive my refund?
Once your order has been received, we will notify you with a confirmation email. If the order was paid via Paypal, you should see the credit the same day. If it was paid via credit card, it may take an additional 3-5 business days for the refund to be visible in your billing statement.

 

How secure is my personal information?
Fashion Mood adheres to the highest industry standards in order to protect your personal information. We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.